Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges vary based on the destination and the size of your order. You can view the exact delivery cost at checkout before confirming your purchase. We offer free delivery for orders over R500 within South Africa.

We accept a variety of payment methods for your convenience:

Credit/Debit Cards (Visa, MasterCard)
EFT (Electronic Funds Transfer)
PayPal.

Delivery times depend on your location:

Within South Africa: 3-5 business days
International Orders: 7-14 business days

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Shopping in our online shop is highly secure. We use advanced encryption technologies (SSL) to protect your personal and payment information. We are committed to safeguarding your data and ensuring your privacy.

Once your order is placed, you will receive a confirmation email with the details of your purchase. Our team will then process and package your order for delivery. You will receive another email with tracking information once your order has been dispatched.

Yes, you will receive an electronic invoice via email after your order is confirmed. The invoice will include the details of your purchase, including the items ordered, delivery charges, and total amount paid.

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    We look forward to connecting with you and helping you achieve your natural hair goals!